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Avoiding common mistakes while crafting the ultimate customer experience

February 10, 2021 • News • Media • Comments Off on Avoiding common mistakes while crafting the ultimate customer experience

Creating a memorable customer experience is fast becoming a top priority for businesses – and for good reason, says Reynhardt Uys, Chief Experience Officer, Immersion Group. He notes that customers no longer base their loyalty on price or product alone. Instead, they stay and spend, with companies based on the overall experience they receive. “Quite...

SANRAL : Level 3 Trading Hours (Eased Restrictions)

February 8, 2021 • News • Jonckie • Comments Off on SANRAL : Level 3 Trading Hours (Eased Restrictions)

Our President announced on February 1st, 2021 that our country remains under level 3 Lockdown, with eased regulations. Our Call Centre and Customer Service Centres within the Shopping Malls and Satellite Centres located along the Gauteng e-roads remain open...

Minister Madikizela to open Mossel Bay Shared Offices Building

February 3, 2021 • News • Media • Comments Off on Minister Madikizela to open Mossel Bay Shared Offices Building

Tomorrow, Thursday 4 February 2021, the Western Cape Minister of Transport and Public Works, Bonginkosi Madikizela, will officially open the Mossel Bay Shared Offices Building (SOB). There will be a ribbon-cutting ceremony to mark the occasion. The Western...

AlphaCode announces top 10 businesses for R10m fintech support programme

February 1, 2021 • News • Media • Comments Off on AlphaCode announces top 10 businesses for R10m fintech support programme

Johannesburg – Monday, 1 February 2021: Almost 200 fintech businesses applied for the AlphaCode Incubate programme which aims to grow innovative financial services entrepreneurs and find the next OUTsurance or Discovery. Ten have been selected for a...

Reset. Reboot. Redefine Business 2021

January 27, 2021 • News • Media • Comments Off on Reset. Reboot. Redefine Business 2021

The global pandemic remains an ongoing part of business reality in 2021. It is time for organisations to reset their expectations and their goals to ensure that they can thrive in the next normal; that they can embed strategies that allow for their...

Nominations open for young people to join Commonwealth Youth Council

January 19, 2021 • News • Media • Comments Off on Nominations open for young people to join Commonwealth Youth Council

Nominations are open for young leaders to apply to stand for positions on the Commonwealth Youth Council, the body which represents the Commonwealth’s 1.4 billion young people. The council, one of the world’s most diverse youth-led bodies, is seeking...

The Slow-Motion AI Explosion

January 12, 2021 • News • Media • Comments Off on The Slow-Motion AI Explosion

Artificial intelligence (AI) has been around for years. It has crept into systems and solutions with determined, algorithmic intensity, and it has layered its capabilities onto chatbots, APIs, neural networks, and business processes. It has evolved within the...

Commonwealth observers start work as Ghana goes to the polls

December 7, 2020 • News • Media • Comments Off on Commonwealth observers start work as Ghana goes to the polls

Ghanaians will vote in the presidential and parliamentary elections due to be held on 7 December. The Commonwealth Observer Group (COG), whose members are drawn from various Commonwealth countries with backgrounds ranging from political, electoral, civil...

Business 2021: Continuity in Uncertainty

December 2, 2020 • News • Media • Comments Off on Business 2021: Continuity in Uncertainty

Business continuity used to be considered a part of Disaster Recovery (DR), another cog in the urgent wheel that turns to put the business back on track in the event of a crisis. However, the past year has reshaped business continuity in the eyes of the...

Is it time to redesign organised learning?

November 26, 2020 • News • Media • Comments Off on Is it time to redesign organised learning?

The COVID-19 pandemic has “micro-waved” the transition to an impermanent workforce, a gig economy where the remote workforce is now a far greater percentage than ever envisioned before. That switch happened as quickly as it took for the coronavirus to...